ETHIS Fintek Indonesia
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ETHIS Fintek Indonesia
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Funder / Beneficiary

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ETHIS Customer Service

Terms

Our Customer Service and team will try our best to solve your problem with processing time upto 20 working days or sooner, as the time complaint file is received completely.

Complaint Channels

Email ETHIS

Email

You may inform your complaints about ETHIS through support@ethis.co.id.

Whatsapp ETHIS

WhatsApp

You may also contact ETHIS using short message via WhatsApp apps at +62 877 4110 4555 for a quick reply

Telepon ETHIS

Phone

Or you may reach us at +6221 540 1817 for a direct conversation with us

PT. ETHIS FINTEK INDONESIA

Rukan Puri Mansion block B no. 7 Outer Ring West Kembangan Street, RT.2/RW.1, South Kembangan, Kembangan District, Special Capital Region of Jakarta 11610

Customer Service: support@ethis.co.id

Operational Hours: 09.00 - 18.00 WIB

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Licensed & Supervised By

ETHIS Fintek Indonesia
ETHIS Fintek Indonesia

Part Of:

ETHIS Fintek Indonesia
ETHIS Fintek Indonesia
ETHIS Fintek Indonesia

Tersertifikasi:

ETHIS Fintek Indonesia
ETHIS Fintek Indonesia

Protected By:

ETHIS Fintek Indonesia

Notes:

1. Tech-based Islamic Financing service (P2P Financing) is a civil agreement between Funder and Beneficiary, in which all risks are charged to all parties.

2. Payment failure is charged to the Funder, except for fraud case and mismanagement. Beneficiaries are imposed if fraud and mismanagement happens as in Risk Sharing terms based on Islamic Principles. There is no national institution or authority that is responsible to financing risk or payment failure or compensating on any parties including loss, failures, fees or consequences after.

3. The platform with agreement from all respective users (funders and/or beneficiaries) accesses, gains, stores, manages and/or uses users’ personal data (Data Utilization) on or in the objects, electronic devices (including smartphones or cellular phones), hardwares or softwares, electronic documents, applications or electronic systems belong to Users or managed by Users, upon the information of aims, limitations and mechanism of Data Utilization to the Users before the approvals.

4. Funders with limited knowledge on this financing are suggested not to use this service.

5. Beneficiaries are obliged to consider return rates/margin/service fee and other fees according to the ability to repay the financing.

6. Each fraud is recorded electronically in cyberspace and easily recognized by public through social media.

7. Users should read and understand this information before deciding to be a Funder or Beneficiary.

8. Government as in this case is Otoritas Jasa Keuangan (OJK) / Financial Services Authority is not responsible for violation or disobedience of users, Funder and Beneficiary (intentionally or unintentionally) against terms and conditions or agreement or attachment between the platform and Funder and/or Beneficiary.

9. Each transaction and financing activities, funding, financing or enforcement agreement regarding financing between or involves the Platform, Funder, Field Partner and/or Beneficiary should happen through escrow account and virtual account as stated in OJK regulation No. 77/POJK.01/2016 about Tech-Based Financing Services.

ETHIS Fintek Indonesia
ETHIS Fintek Indonesia

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ETHIS Fintek Indonesia

PT. ETHIS Fintek Indonesia

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